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FAQs

Welcome to the online resource and learning hub for everyone across the Diocese of St Edmundsbury and Ipswich.

Insight provides resources and events to support lifelong Christian learning for everyone seeking to grow in faith. It also offers training and courses resourcing us in mission and ministry.

Please have a look at some of our frequently asked questions and click the links to find what you are looking for….

I need to contact you

If you have any technical support questions, please contact insightsupport@cofesuffolk.org.

If you have any questions regarding the resources, courses and events listed, please contact lesley.steed@cofesuffolk.org.

I need help with my learning

If you have questions about a course or event, or would like information on how you can further your learning, you can email the team via communications@cofesuffolk.org

I need help with accessibility on Insight

In the bottom right of the screen there is a red icon of a stick man. Click on it and a variety of options are available to you to maximise your experience.

How do I update my password on Insight?

In the top right corner of the page you’ll see your name and an icon of a person. Click on the icon and a drop-down menu appears. Click on ‘Change password’.

How do I sign up for the Diocesan eNews?

Please click to sign up to eNews and receive information directly to your inbox.

I have spotted a mistake, what should I do?

We are committed to keeping our website and Insight up-to-date and if you spot something that is in need of updating please let us know.  In the first instance please email communications@cofesuffolk.org

I need help with the diocesan database CMS

The diocesan database is provided by the Church of England’s Contact Management System commonly called CMS.  If you are a diocesan postholder (i.e. Clergy and Church Office Holders) you can log in to access the online directory here: CMS Portal.  Those with access will be able to update their data and also be able to see a dashboard of panels for all Church of England services.  If you are experiencing problems with CMS please email Nigel Cook our Diocesan Strategic IT Manager who overseas our database system.

Can I update my details on Insight?

Please click on ‘Learning & Resources’ in the main menu and then click on ‘My Learning Plan’. You will see a tab called ‘Edit my details’. Here you can change your personal information. If you have a role in the diocese, we recommend that you do not change your email address or role details as these are linked to our central database called CMS. If you notice an error in your role information please email Lesley.Steed@cofesuffolk.org